[acc_item title=”1 . How long are you in this trade ?”]We are online from 1999 onwards. [/acc_item]
[acc_item title=”2 .Is your company recognized by Government of India and Government of Kerala. ?”] keralagreenery is approved by the Ministry of Tourism, Government of Kerala and Accredited by the Government of kerala[/acc_item]
[acc_item title=”3 . What is your refund policy ?”]

May – September (Lean Season)
Cancellation has to be done at least 02 days before the check-in date – FULL  advance amount will be refunded
October – November (High Season)
Cancellation has to be done at least 05 days before the check-in date – 95% of the   advance amount will be refunded
December – January (Peak Season)
Cancellation has to be done at least ONE MONTH before the Check-in date – 90% of the package amount will be refunded.  For Cancellations done TWO MONTHS before the check-in date, full amount will be refunded.  There will be NO Refunds for cancellation of reservation for 25 December and 31 December. Cancellations during peak season is NOT entertained
February – April (High Season)
Cancellation has to be done at least 05 days before the check-in date -95% of the advance amount will be refunded
For all Deluxe packages, 50% of the total package cost has to be deposited as advance, on confirmation of the package
Cancellation for deluxe packages has to be done atleast 01month in advance. 90% of the package amount will be refunded.  For Cancellations done TWO MONTHS before the check-in date, full amount will be refunded, for deluxe packages


[acc_item title=”4 . Do you arrange packages to hotels, what is mentioned in your list of selected hotels ?”]YES. We arrange packages to hotels/resorts mentioned in our list of selected hotels[/acc_item]
[acc_item title=”5 . Is VISA a must to visit India  ?”]A Visa is a must to enter India for Foreign nationals. You can contact the Indian Embassy / High Commission in your country for the same. It is best to carry your passport with you all the time. You may also carry a travel insurance.  However, Visa On Arrival Facility is also available to many countires.  Pleae get in touch with us to know whether your country nationals can avail “Visa On Arrival” facility.[/acc_item]
[acc_item title=”6 .Indian Nationals require entry permit to visit Lakshadeep island ?”]All visitors ( BOTH Indian & Foreign Nationals ) to Lakshadeep Islands requireEntry Permit which shall be arranged by us[/acc_item]

[acc_item title=”7 . Many islands can I stay in Lakshdweep island ?”]We are dealing ONLY with Two Islands ( Agatti & Bangaram ) where both Indian Nationals  and Foreigners can visit & stay[/acc_item]
[acc_item title=”8 . Cabins available in ships for travel to lakshadeep island ?”]Cabins are NOT available in the Tourist Ships ( m.v. Amindivi & m.v. Minicoy) to Agatti island.  Cabins are available in m.v. Tipu Sulthan and m.v. Bharatseema which operates only once in a while[/acc_item]
[acc_item title=”9 .Can i access Bangaram island by ship ?”]Bangaram Island CANNOT be accessed by Ship and can be accessed ONLY by Air[/acc_item]

[acc_item title=”Can I access lakshadeep island by Helicopter ?.”]There is NO Helicopter service to Lakshadweep islands till date[/acc_item]
[acc_item title=”Does the chauffeur speak English / Hindi ?”]All our chauffeurs speaks & understands either English or Hindi[/acc_item]
[acc_item title=”12 . How can i reserve a particular package ?.”]For reservations, kindly forward us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala)[/acc_item]

[acc_item title=”13 . What are the payable modes available ?”]Payment can be made by Cheque / Demand Draft / Credit or Debit Card online[/acc_item]
[acc_item title=”14 . Can i make credit card payment offline?”]YES.  Inorder to make an Offline Credit card payment, you have to forward us your credit card details (card no., expiry date & CVV/CVC no.) and have to authorize us to collect the payment on your behalf, by filling a form and returning the form to us by email / fax[/acc_item]
[acc_item title=”15 . How do i receive the receipt and the Hotel vouchers ?”]The receipt and the hotel vouchers shall be emailed to you, once the payment is received by us[/acc_item]

[acc_item title=”16 . Do i get a dedicated chauffeur driven car or a shared car ?”]All Our Tour Packages are EXCLUSIVE TOURS and NOT part of a Group Tour[/acc_item]
[acc_item title=”17 . Is Houseboat rented on exclusive basis or shared ?”]Houseboat is reserved on EXCLUSIVE Basis only and NOT ON Shared basis[/acc_item]
[acc_item title=”18 . How safe are Houseboat stay ?”]The houseboat crew boat take special care to meet the needs of the tourists.They are also given special training in first aid and life saving techniques to meet if any emergency arises. Hence there is nothing to worry about safety[/acc_item]

[acc_item title=”19 . When is the High / Peak tourist season in Kerala / Lakshadeep island ?”]The HIGH Tourist Season in Kerala & Lakshadweep islands is from September to April & the PEAK Tourist season is from December to January[/acc_item]
[acc_item title=”20 . Will i be picked up from the Airport ?Railway station ?”]Airport / Railway Station pick-up is included in all the tour packages featured in our website, EXCEPT for the houseboat cruise packages[/acc_item]
[acc_item title=”21 . Can i make my own menu in the Houseboat ?”]YES.  You can chose from the list of Food Menu available in the Houseboat.  Inorder to view the foodmenu online, kindly log on to –http://www.keralahouseboats.travel/houseboat-menu.html[/acc_item]

[acc_item title=”22 . Is vegetarian food available in Hotels/resorts ?. “]YES.  Both Vegetarian and NON-Vegetarian Food is available at all the hotels / resorts featured in the Tour Packages[/acc_item]
[acc_item title=”23 . Can i have Jain food ?”]YES.  Jain Food can be provided on ADVANCE request[/acc_item]
[acc_item title=”24 . Do you operate group tours?”]Yes , we do operate group tours.[/acc_item]

[acc_item title=”25 . Are floating cottages and Houseboats the same ?”]NO.  Floating cottages are cottages built over a floating deck on the backwaters and anchored firmly to the mainland.  Houseboats are giant country crafts, measuring up to 80 foot in length, with 01 or 02 bedrooms and cruise in the backwaters[/acc_item]
[acc_item title=”26 . Do all the hotels /resorts/ houseboats featured in the package have western toilets?”]YES.  All the resorts / hotels featured in the tour packages have Western Toilets[/acc_item]
[acc_item title=”27 . Is air conditioning available at all the hotels/resorts featured in the packages ?”]YES.  Air conditioning is available at all the hotels / resorts featured in our website except at Thekkady (Periyar) & Munnar hils, as these are high altitude places with cool climate[/acc_item]

[acc_item title=”28 . Do we require A/c rooms in Munnar/Thekkedy ?”]NO.  Air conditioning is NOT REQUIRED at Munnar hills & Thekkady (Periyar) as these are high altitude places with cool climate[/acc_item]

[acc_item title=”29 . What’s the best mode of communication to contact your Co.? “]The best mode of communication to contact us is by sending an email to kg@kgindia.org OR kg@kgindia.com[/acc_item]

[acc_item title=”30 . How do I make reservation for a particular package shown in your website ?”]For reservations, kindly forward us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala)[/acc_item]
[acc_item title=”31 . Can I know the Hotel / Tour Package availability status over phone ?”]NO.  Availability status of the hotels / tour package can be known by sending an email to kg@kgindia.org with the exact travel date / check-in date clearly mentioned in the email[/acc_item]
[acc_item title=”32 . Is Hotel / Tour Package reservation possible over phone ?”]Reservations CANNOT BE made over phone.  For reservations, kindly forward   us an email to kg@kgindia.org clearly mentioning the exact travel date (date of your arrival in kerala)[/acc_item]

[acc_item title=”33 . Can I know the availability status of a particular package on a Sunday ?”]NO.  Reservation availability status cannot be known on a Sunday.  Reservation availability can be known only on working days ( Monday – Saturday) between 10:00 Hrs and 17:30 Hrs[/acc_item]
[acc_item title=”34 . Are upperdecks available on all houseboat ?”]NO. Upperdeck is not available on all houseboats.  Houseboat with upperdeck can be arranged on prior advance request and is subject to availability at the time of reservation.  None of the luxury houseboats do have an upperdeck[/acc_item]
[acc_item title=”35 . Are bathtubs available at all hotels/resorts featured in your hotel list? “]NO. Bbathtub is NOT available at all the hotels / resorts mentioned in our hotel list.  But in some hotels the higher category rooms do have a bathtub[/acc_item]

[acc_item title=”36 .Apart from the packages shown in your website, do we get customized package  according to our requirement?”]Yes.  We can create tour packages according to your requirements but only with the hotels / resorts featured in our hotel list[/acc_item]
[acc_item title=”37 . Will the car and the chauffeur remains the same till the end of our trip?”]The car and the chauffeur will be at your disposal till the end of your trip.  In some cases the car / chauffeur might change[/acc_item]
[acc_item title=”38 . Do Houseboats operate in Monsoon ?.”]Yes. The houseboats operates during Monsoon. But if its pouring heavily houseboat cruise will not be possible[/acc_item]

[acc_item title=”39 . How many crew members will be there at the houseboat apart from the guest ?”]There would be 03 crew members in the houseboat.  The Captain ,an Oarsmen, and a cook  would accompany the guest[/acc_item]
[acc_item title=”40 . Is sightseeing  possible during night at any of the destinations ?”]NO.  Sightseeing is NOT possible at any of the destinations after 17:00 Hrs[/acc_item]
[acc_item title=”41 . Is there any fixed date for the packages ?”]There are no fixed dates for the packages.  The Exclusive packages are operated according to the arrival date of the guest[/acc_item]

[acc_item title=”42 . How is the weather in Kerala?”]Summer – April-June (26 – 33 degree Celsius)
Monsoon – July-September (22 – 27 degree Celsius)
Winter – October-March (24 – 32 degree Celsius)[/acc_item]
[acc_item title=”43 . Besides personal expenses, what is not included in the package?”]The package includes whatever mentioned in the package enclosure.  Optionals are not part of the package cost[/acc_item]
[acc_item title=”44 . Is there a particular day of week the historic places , the museums etc are Closed?”]The Napier Museum, Art Gallery & Zoological Garden in Trivandrum (Thiruvananthapuram) are closed on Mondays.  Also the Padmanbha Puram Palace enroute to Kanyakumari (Cape Comorin) is also closed on Mondays
The Dutch Palace in Cochin (Kochi) are closed on Fridays & the Jewish Synagogue (Cochin)  is closed on  all Saturdays[/acc_item]

[acc_item title=”45 . How many persons can be accommodated in a Double Room?”]Only 03 Adults are allowed to stay in a Double room with an extra mattress[/acc_item]